Returns:

a) Rackfactory accepts returns within 30 days of the delivery date.

b) To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

c) Customers must contact Rackfactory’s customer service to initiate the return process. d) Return shipping costs will be the responsibility of the customer, unless the return is due to a defect or error on the part of Rackfactory.

Refunds:

a) Once the returned product is received and inspected, Rackfactory will send an email notification to confirm receipt of the returned item.

b) If the return is approved, a refund will be processed to the original method of payment within [X] business days.

c) Refunds will be for the purchase price of the returned product, excluding any shipping, handling, or installation charges.

d) In case of a cancellation of the order, the refund will be subject to the cancellation fee as per the terms and conditions.

e) Refunds may take some time to appear in the customer’s account depending on the processing time of the payment provider.

Damaged or Defective Products:

a) If the product received is damaged or defective, customers must notify Rackfactory within 48 hours of delivery.

b) Rackfactory will arrange for the return shipping of the damaged or defective product at no additional cost to the customer.

c) Upon receipt of the returned item, Rackfactory will inspect it and, if found to be damaged or defective, will either issue a refund or send a replacement product, as per the customer’s preference.

Non-Returnable Items:

a) Certain items are not eligible for return, including custom-made or personalized products, as well as clearance or sale items.

b) Non-returnable items will be clearly marked as such on the product page at the time of purchase.

Modification of Policy:

a) Rackfactory reserves the right to modify this Return and Refund Policy at any time without prior notice. b) Any changes to the policy will be effective immediately upon posting on the Rackfactory website.

By making a purchase from Rackfactory, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

For any questions or concerns regarding returns or refunds, please contact Rackfactory’s customer service at [Contact Information].